Privacy policy.

Privacy Commitment

At ID SuDS and Civils Ltd, we are committed to safeguarding the personal information you share with us. This notice outlines how we collect, handle, and protect your data, the legal basis for doing so, and your rights under data protection laws.

Information We Collect

We may collect personal information when you:

  • Make an enquiry or contact us

  • Respond to surveys or feedback requests

  • Use our services or website

This may include your name, contact details, records of communications, transactional information, site usage data, and any additional details you choose to provide.

How Your Data Is Used

Your information is used to:

  • Respond to enquiries and deliver contracted services

  • Manage client relationships and service communications

  • Support internal record keeping and improve service delivery

  • Send relevant updates or marketing material (with your consent)

  • Ensure legal compliance, detect fraud, and maintain data accuracy

Use of Cookies

Our website uses cookies to improve your online experience by remembering preferences, enabling site features, and analysing traffic. These may include:

  • Essential cookies – necessary for core functionality

  • Performance and analytics cookies – to monitor site usage

  • Personalisation cookies – to enhance user experience

  • Third-party cookies – for features such as social sharing or tailored advertising

You can manage or disable cookies through your browser settings. Visit www.allaboutcookies.org for guidance.

Legal Grounds for Processing

We process your data where:

  • It is required for the performance of a contract

  • It is necessary for legal or regulatory obligations

  • You have given explicit consent

  • It supports our legitimate business interests, without overriding your rights

Data Sharing and Transfers

We may share your data with trusted partners, service providers, or authorities where legally required. If data is transferred outside the UK or European Economic Area, we ensure it is protected in line with relevant legislation.

Data Retention

We retain personal data only for as long as necessary for the purposes it was collected, considering regulatory and legal obligations. After this period, data is securely deleted or anonymised.

Your Rights

Under data protection laws, you have rights including:

  • Access to the data we hold about you

  • Correction of inaccurate data

  • Deletion (where applicable)

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent (where applicable)

  • Lodging a complaint with the ICO

Contacting Us

If you have any questions or wish to exercise your rights, please reach out using the contact details on our website. You may also contact the Information Commissioner’s Office directly via www.ico.org.uk or call 0303 123 1113.

Third-Party Links

Our site may contain links to external websites. Please note, their privacy practices are outside our control, and we recommend reviewing their policies separately.

Policy Updates

This privacy notice may be revised occasionally. Please check back periodically to stay informed of any changes.